Refund policy

Returns & Refunds

We want you to feel confident and happy with your Ayda purchase. If your lamp isn’t quite right, we’re here to help.

Please read the following return guidelines, which follow the requirements of the New Zealand Consumer Guarantees Act (CGA).

Change of Mind Returns

We accept change-of-mind returns within 14 days of receiving your order.

To qualify for a return:

  • The item must be unused and in original condition
  • All original packaging, tags, and protective materials must be included
  • You must provide proof of purchase

Once your return is approved and received back at our location, we will issue a refund for the product amount.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

We strongly recommend sending returns with tracking for peace of mind.

Faulty or Damaged Items

If your lamp arrives damaged or develops a fault, please contact us as soon as possible.

Under the Consumer Guarantees Act (CGA) you are entitled to a remedy if a product is faulty.

To report an issue, please email us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage or fault
  • A brief description of the issue

We will assess the fault and provide one of the following remedies as required by law:

  • Repair,
  • Replacement, or
  • Refund,

depending on the nature of the issue.

Faults caused by misuse, neglect, or general wear and tear are not covered.

Exchanges

If you would like to exchange your lamp for another style, please contact us.
Exchanges follow the same 14-day return conditions as above and depend on stock availability.

Sale Items

Sale items and discounted items are final sale unless faulty under the CGA.

Return Process

To start a return, please contact us at:
aydalimited@gmail.com

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos if the item is damaged or faulty

We will reply with instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you.
Any approved refunds will be processed to your original payment method.
Refund processing times may vary depending on your bank.

Questions?

As a small New Zealand business, we genuinely want your experience with Ayda to be positive.
If you’re unsure about anything or need help selecting the right lamp, feel free to reach out before or after purchasing. We’re always happy to assist.